Welcome to X5 Digital Marketing (“X5”, “we”, “our”, or “us”).
Your privacy matters to us, and this Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with our team.
By using our services or website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, fill out a form, request a quote, or work with us, we may collect:
- Full name
- Email address
- Phone number
- Company/business name
- Social media handles
- Billing information
- Any details you voluntarily provide
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Cookies and analytics data
Marketing & Communication Data
We may collect information from:
- Facebook/Instagram campaigns
- Google Ads campaigns
- Contact forms
- WhatsApp communications
- Email subscriptions
- CRM and customer support systems
2. How We Use Your Information
We use your information to:
- Provide digital marketing services
- Respond to inquiries and support requests
- Improve our website and services
- Run advertising campaigns
- Send updates, proposals, or marketing emails
- Process payments and invoices
- Analyze performance and user behavior
- Prevent fraud or misuse
Basically, we use data to help brands grow smarter — not creepier.
3. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve user experience
- Understand website traffic
- Measure campaign performance
- Remember user preferences
You can disable cookies through your browser settings, though some website features may not function properly afterward.
4. Third-Party Services
We may use trusted third-party tools and platforms, including but not limited to:
- Google Analytics
- Meta/Facebook Ads
- Email marketing platforms
- Payment gateways
- CRM systems
These platforms may collect information according to their own privacy policies.
5. Data Sharing
We do not sell your personal information.
We may share data only:
- With trusted service providers working on our behalf
- When legally required
- To protect our legal rights or business security
- With your permission
No shady business. No selling your data for “marketing magic.”
6. Data Security
We take reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Data misuse
- Alteration
- Disclosure
- Loss
However, no internet transmission or storage system is 100% secure.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent
- Opt out of marketing communications
To make any request, contact us using the details below.
8. Retention of Information
We retain information only as long as necessary for:
- Business operations
- Legal obligations
- Service delivery
- Analytics and reporting purposes
9. Children’s Privacy
Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.